DCA surveyed over 85 librarians and library-related staff or managers during July 2020 to give voice to their experiences and learning during the explosion of digital usage during the Covid-19 lockdown. The survey results appear below and we would be happy to discuss any aspects further with individual libraries or library authorities. Please email barney@digitalcontentassociates.com.

Q1 What types of digital resources do you currently have at your library?
Check all that apply.
Answered: 87 Skipped: 0

Q2 What changes have you made to your digital resources in response to lockdown? Check all that
apply.
Answered: 86 Skipped: 1




Q3 In the past 3 months, what has happened to usage of your digital resources?
Answered: 86 Skipped: 1

Q4 What is your experience of user awareness of the digital resources in your library?
Answered: 85 Skipped: 2

Q5 To what extent do you agree or disagree with the statement ‘our online resources are underused’
Answered: 86 Skipped: 1

Q6 What do you expect to happen to e-resources usage post lockdown?
Answered: 86 Skipped: 1


Q7 Do you use usage data to inform decision making about collections?
Answered: 86 Skipped: 1

Q8 Do you use usage data to inform your library marketing?
Answered: 86 Skipped: 1

Q9 To what extent do you agree or disagree with the statement ‘My library website does a good job
of attracting and serving users.’
Answered: 86 Skipped: 1

Q10 How much control do you have over the look and feel of your library website?
Answered: 86 Skipped: 1


Q11 How do you promote your online resources to your users? Check all
that apply.
Answered: 86 Skipped: 1

Q12 Do you have a marketing strategy for promoting your library to non- users in your community?
Answered: 86 Skipped: 1

Q13 How confident are your library staff in supporting users on digital resources?
Answered: 86 Skipped: 1

Q14 How confident do you believe users are in accessing and using your digital resources?
Answered: 86 Skipped: 1

Q15 What social media platform have you found to be the most effective for your library?
Answered: 85 Skipped: 2

Q16 In the next 6 months, how do you expect your library spending on e- resources to change?
Answered: 86 Skipped: 1

Q17 What do you think are the biggest challenges facing your library post- lockdown?
Answered: 84 Skipped: 3

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END of QUESTION

Q18 Is there anything else you’d like to tell us about your library’s future needs or challenges?
Answered: 52 Skipped: 35

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END OF SURVEY RESULTS